PayMate | Payments Simplified | B2B Payment Solutions | Privacy

Privacy Policy/Disclaimer

PayMate India Private Limited [ “PayMate” ‚ “we” or “us” ] is committed to protecting your information and privacy. This Privacy Policy is designed to help you understand how we may collect, process, store and use the information you provide to us and to assist you in making informed decision while using our Service.

1. Acceptance of this Policy

You are advised to read this Privacy Policy carefully. By accepting this Privacy Policy and the Terms and Conditions, a User expressly consents to PayMate's collection, storage, use and disclosure of his information as described herein. If you do not feel comfortable with any part of this Privacy Policy or our Terms of Service, you must not use or access our Service.

2. Applicability of this Policy

This Privacy Policy applies to any information of the user when he visits our Sites or use Services and does not apply to online platforms or services that PayMate do not own or control, including platforms or services of third parties. Paymate’s privacy policy applies to use of the Platform application, desktop, PayMate platform and mobile WAP site, API uniformly and its terms are made a part of these T&Cs by this reference. Additionally, by using our services, the user hereby expressly acknowledges and agree that Internet transmissions are never completely private or secure. The user understands that any message or information he sends to the Platform may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

3. Changes to this Policy

We may revise this Privacy Policy from time to time to reflect changes to our business, the Sites or Services, or applicable laws. The revised Privacy Policy will be effective as of the published effective date. The revised terms will be notified once the user logs in and hence you should review and read the terms and conditions and the privacy policy regularly

4. Definitions

PayMate shall mean PayMate India Private Limited and includes its affiliates and subsidiaries

PayMate Associates shall mean such entities that provide joint services with PayMate, including banks and providers of payment gateways or such other vendors engaged by PayMate to provides its services

PayMate Account/Services means any services, and all related PayMate platforms, applications and services offered to you by PayMate in connection with your PayMate Account

Personal Data/Information means personal information that can be associated with an identified or identifiable person. “Personal Data” can include name, postal address (including billing and shipping addresses), telephone number, email address, credit card number, bank account number, other financial account information, date of birth, and government-issued credentials (e.g., driver’s license number, permanent account number Aadhar Number, passport etc.). Personal Data does not include information that does not identify a specific User.

Process means any method or manner in which we handle Personal Data whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, and consultation, disclosure by transmission, disseminating or erasure or destruction of Personal Data.

Sites means the PayMate platforms, mobile applications, official social media platforms, or other online properties through which PayMate offers the Services and which has posted or linked to this Privacy Policy.

"User": shall mean and include a person who registers himself on the PayMate platform to transact or avails all or any of PayMate services this can include an individual resident in India or entity or company registered in India

5. Information we collect

1. When the users opens a PayMate express account or avails of a PayMate service, PayMate shall collect following information as necessary to render our services: - Name, postal address, mobile/telephone phone number, email address, financial information like bank account details, shipping, billing or communication address of the customer, identification information of the user to set up the Account

2. When the user access PayMate Sites, to receive money, to process payments, or to send money, Paymate may collect information about the transaction, as well as other information associated with the transaction such as amount sent or requested, amount paid for products or services, merchant information, including information about any funding instruments used to complete the transaction, Device Information, Technical Usage Data, and Geolocation Information.

3. When the user uses the Services or access the Sites, Paymate shall collect Personal Data the user provides Paymate about the other participants associated with the transaction such as name, postal address, telephone number, and financial account information about the payee/payer who is receiving money from the user or sending money to user.

4. PayMate may collect additional information from or about user when the users communicates with PayMate, contacts our customer support teams or respond to a survey.

5. By choosing to provide this personal information, a User expressly consents to the transfer and storage of that information on PayMate/ PayMate Associate servers.

6. Storage of Personal Information

Paymate shall retain Personal information to fulfil our legal or regulatory obligations and to enable us to provide you seamless services. PayMate may retain Data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law. If your Account is closed, we may take steps to mask Data and other information, but PayMate reserves our ability to retain and access the data for so long as required to comply with applicable laws. We will continue to use and disclose such Data in accordance with this Privacy Policy, if so required

7.Use of Personal information

We use personal information for varied reasons: -

1. to provide and improve the services you request;

2. to perform creditworthiness and other financial standing checks, evaluate applications, and compare information for accuracy and verification purposes;

3. to tailor and customize your experience at our PayMate platform

4. to provide you with content that we think you might be interested in and to display content according to your preferences

5. to resolve disputes; troubleshoot problems;

6. to promote a safe service;

7. to measure consumer interest in our services;

8. to inform you about online and offline offers, products, services, and updates;

9. to detect and protect us against error, fraud and other criminal activity and

10. to comply with the relevant laws and regulations and enforce the terms and Services

When a User utilizes the PayMate platform or sends emails or other data, information or communication to PayMate or any of its accredited service providers or banks, the User agrees and understands that such information and data may be communicated through a third-party payment gateway controlled by a PayMate Associate through electronic records and a User consents to receive communications via electronic records from such PayMate Associate periodically. Upon registration with PayMate, a User agrees that he shall be contacted on his mobile or e mail address for authentication of a transaction or from time to time about updating his content to provide features which PayMate believes may benefit him or for the purpose of receiving promotional messages. A User's information shall remain with PayMate and PayMate Associates. PayMate does not sell or rent your personal information to anyone.

8. Disclosure of Information

PayMate may also share a User's personal information with any statutory or legal authority as may be required or mandated by that authority. PayMate may disclose personal information when required, such as to respond to legal requirements, enforce PayMate policies or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations. If required by law to do so or if considered necessary to do so for proper management of credit or business risk, PayMate reserves the right to disclose any and all such User information, including default in any payments or misuse of the service, to any court of competent jurisdiction, quasi-judicial authority, law enforcement agency, relevant wing of the Central Government or State Government, User's employer, credit reference agency, financial institution or any company which is an affiliate or associate or parent or subsidiary of PayMate. PayMate shall not sell or rent a User's personal information to third parties for their marketing purposes without his explicit consent. PayMate shall comply with the DND regulations as framed and applicable from time to time.

9. Information security

Our PayMate platform has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current. We are not responsible for protecting any Personal Data that we share with a third-party based on an account connection that you have authorized.

The PayMate platform includes links to other platforms. Such platforms are governed by their respective privacy policies, which are beyond PayMate's control. Once a User leaves the PayMate/ PayMate Associate servers, use of any information provided by the User is governed by the privacy policy of the operator of the site which the User is visiting. That policy may differ from this PayMate policy. All information gathered on the PayMate platform is securely stored and access to such information is strictly limited based on need-to-know basis. In addition, details of a User's credit/ debit card number, PIN details for payment or for verification purposes, password and account information are encrypted by PayMate in accordance with the guidelines laid down by the PCI Standards. Further, PayMate does not store the CVV number of a User.

10. Disclaimer

You are aware that however as robust and effective as the security measures are, no security system is impenetrable. You hereby acknowledge that the User is aware of all security risks, including possible third-party interception of any of his transactions and statements of account on the internet and the content of his transactions or statements of account becoming known to third parties. The User agrees and undertakes that he shall not hold PayMate/ PayMate Associates liable therefore in any way. The use and storage of any information, including without limitation, the credit card number, PIN, password, account information, transaction activity, account balances and any other information available on the User's internet access device or computer or mobile phone is at his own risk and responsibility. The User furthermore acknowledges and accepts that PayMate may not encrypt all content or communications from and to their PayMate platform.

11.Choice of Opt in/Opt out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all our lists and newsletters, please visit unsubscribe

12.General

1. The User hereby agrees that the account information and copies of all documents submitted by a User are and shall remain the sole and exclusive property of PayMate, and PayMate shall not be obliged to return the same to him upon his request.

2. Any unauthorized access to the PayMate web-site is a breach of these terms and a violation of the law.

3. A User agrees not to access PayMate web-sites by any means other than through the interface that is provided by PayMate for use in accessing the same.

4. Any content that maybe restricted or banned by a government order, will be withdrawn during the pendency of that order.

5. PayMate is the sole and absolute owner of all and whatsoever intellectual property rights in the trade mark "PayMate" and the design in respect thereof.

6. PayMate will be entitled to take any legal action against any person invading and/or encroaching upon the said rights.

This Policy does not apply to the practices of companies that PayMate does not own or control, or to people that PayMate does not employ or manage.

If a User has any questions he may write to PayMate online or he may write to PayMate Customer Support at  contact@paymate.co.in


Last Updated on: 28 September 2018