Privacy Policy

PayMate India Limited [ “PayMate” ‚ “we” or “us” ] is committed to protecting your information and privacy. This Privacy Policy is designed to help you understand how we may collect, process, store and use the information you provide to us and to assist you in making informed decision while using our Service.

This policy is pursuant to the provisions of Rule 4(1) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and The Digital Personal Data Protection Act, 2023 as may be amended from time to time.

We advise you to return to this page periodically to review the updated and current version of our Privacy Policy.

You are advised to read this Privacy Policy carefully. By accepting this Privacy Policy and the Terms and Conditions of Use, a User expressly consents to PayMate's collection, storage, use and disclosure of his information as described herein. If you do not feel comfortable with any part of this Privacy Policy or our Terms of Service, you must not use or access our Service or download, install and/or use the mobile application.

 

This Privacy Policy applies to any information of the User when he access/visits our Sites or uses our Services and does not apply to online platforms or services that PayMate do not own or control, including platforms or services of third parties. Paymate’s privacy policy applies to use of the Platform application, desktop, PayMate platform and mobile WAP site, API, and all devices, functionalities, features, technologies and other services uniformly and its terms are made a part of these T&Cs by this reference. Additionally, by using our services, the User hereby expressly acknowledges and agree that Internet transmissions are never completely private or secure. The User understands that any message or information he sends to the Platform may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted.

 

We may revise this Privacy Policy from time to time to reflect changes to our business, the Sites or Services, or applicable laws. The revised Privacy Policy will be effective as of the published effective date. The revised terms will be notified once the User logs in and hence you should review and read the terms and conditions and the privacy policy regularly.

 

Applicable Laws shall mean Information Technology Act, 2000, The Information Technology (Reasonable security practices and procedures and sensitive SPDI or information) Rules, 2011, The Digital Personal Data Protection Act, 2023 and any other applicable rules and regulations issued thereunder, including any guidelines, circulars, ordinance, order, judgment, notification, decree, bye-law, governmental restriction, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law in India, whether in effect as of the date of this Policy or thereafter, as applicable to us.

PayMate shall mean PayMate India Limited (previously known as PayMate India Private Limited) and includes its affiliates and subsidiaries.

PayMate Associates shall mean such entities that provide and facilitate services with PayMate, including banks, acquirers and providers of payment gateways or such other vendors engaged by PayMate to provides its services.

PayMate Account/Services means any services and any and all related PayMate platforms, applications and services offered to you by PayMate in connection with your PayMate Account and include such services which may be offered by PayMate including but not restricted to digital payment solutions, invoice discounting, facilitating business credit and such other services as may be offered by PayMate from time to time.

Sensitive Personal Data/Information (SPDI) means personal information that can be associated with an identified or identifiable person. “SPDI” of a person means such personal information which consists of information relating to :-

1. password;
2. financial information such as Bank account or credit card or debit card or other payment instrument details;
3. physical, physiological and mental health condition;
4. sexual orientation;
5. medical records and history;
6. biometric information;
7. any detail relating to the above clauses as provided to body corporate for providing service; and
8. any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.

Exception to SPDI: SPDI does not include any information provided by the User which is freely available or accessible in public domain.

Process means any method or manner in which we handle SPDI whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, and consultation, disclosure by transmission, disseminating or erasure or destruction of SPDI.

Sites means the PayMate platforms, mobile applications, official social media platforms, or other online properties through which PayMate offers the Services and which has posted or linked to this Privacy Policy.

"User": terms "YOU", "YOUR" and "USER" refer to you, as a User of PayMate Platform, mobile applications, official social media platforms, or other online properties through which PayMate offers the Services and which has posted or linked to this Privacy Policy.

“User’s Employees”: shall mean such authorised officers /individuals that are employed by the User in permanent or temporary employment.

“Vendor" shall mean an individual or legal entity named in the list of Vendors submitted by the User on PayMate Platform, from whom the User purchases Products or avails Services, offered by the Vendor on the Vendor’s Website or Mobile Application or through IVR System directed to the Internet Payment Gateway or through OTC using a Valid Card or Net Banking account or any other acceptable modes of Payment Mechanism, provided by PayMate.

 

1. When the User opens a PayMate express account or avails of a PayMate service or downloads a PayMate application through a platform, PayMate shall collect following information of the User, User’s Employees, User’s Vendors, as necessary to render our services: - Name, postal address, age, mobile/telephone phone number, email address, Aadhaar issued by Unique Identification Authority of India and masked as per applicable laws, Permanent Account Number (‘PAN’) issued by the Income Tax Department, Passport issued by Ministry of External Affairs / similar Government Authorities & other documents acceptable as Proof of Identity & Proof of Address and financial information like bank account details, shipping, billing or communication address of the customer, identification information of the User to set up the Account.
2. PayMate after obtaining an express consent of the User to collect, use, process, transfer, disclose its information at the time of registration also access the following information ; device ID for mapping the application to the device on which it is registered, SMS for entering the activation code directly in the application during the activation, details of the browser, operating system, domain name, IP address, mobile application version, gallery and camera while uploading KYC documents and when the User uploads an invoice.
3. When the User access PayMate Sites, to receive money, to process payments, or to send money, Paymate may collect information about the transaction, as well as other information associated with the transaction such as amount sent or requested, amount paid for products or services, merchant information, including information about any funding instruments used to complete the transaction, Device Information, Technical Usage Data, and Geolocation Information.
4. When the User uses the Services or access the Sites, Paymate shall collect SPDI the User provides Paymate about the other participants associated with the transaction such as name, postal address, telephone number, and financial account information about the payee/payer who is receiving money from the User or sending money to User. This information related to the payee/payer and relating to transaction carried out on the Sites is also collected and stored by PayMate. Hence the User should ensure that the User has obtained explicit consent of the payer/payee to share, store, process and use its information as per this Privacy Policy.
5. PayMate may collect additional information from or about User when the User communicates with PayMate, contacts our customer support teams or respond to a survey. By choosing to provide this personal information, a User expressly consents to the transfer and storage of that information on PayMate/ PayMate Associate servers.
6. PayMate may share User’s Vendor/s KYC details/documents of with PayMate Associates for completion of the transaction.

By choosing to provide this personal information, a User expressly consents to the transfer and storage of that information on PayMate/ PayMate Associate servers.

 

The purpose of this Privacy Policy is to inform you, about the reasons for Our collection, usage, processing, storage, transfer and sharing of Your SPDI while using or accessing our Services.

We may ask you to provide us with your SPDI that we may use to contact or identify You. We may also collect your SPDI for improving our Services.

We may collect following types of your SPDI:

Types of SPDI	Purpose
Name and Contact Information	For providing payment aggregation, payouts and verification services to our merchants, business partners and end-customers.
Financial Information	Account Registration
Identification Information	For providing payment aggregation, payouts and verification services to our merchants and business partners and to comply with screening requirements as per Applicable Laws.
Payments related data	For providing payment aggregation, payouts and verification services to Our merchants, business partners and end-customers and to comply with screening requirements as per Applicable Laws.
Credit related Information	For providing payment aggregation, payouts and verification services to Our merchants that are financial institutions or account aggregators under Applicable Laws, Our business partners and third party service providers and end-customers.
Your Device Information	We may collect Your device information in order to gain insights about Your use of Our website or Services, to provide a customized experience, and to show targeted advertisements.

 

Paymate shall retain Personal information to fulfil our legal or regulatory obligations and to enable us to provide you seamless services. PayMate may retain Data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law. If your Account is closed, we may take steps to mask Data and other information, but PayMate reserves our ability to retain and access the data for so long as required to comply with applicable laws. We will continue to collect, use, process, transfer and/ or disclose the SPDI until and unless the User withdraws its consent.

 

Pursuant to RBI Circular DPSS.CO.PD No.1463/02.14.003/2018-19 dated January 8, 2019 on “Tokenisation – Card transactions” and subsequent circulars CO.DPSS.POLC.No.S-469/02-14-003/2021-22 dated August 25, 2021, DPSS.CO.PD.No.1810/02.14.008/2019-20 dated March 17, 2020 (as updated from time to time) and CO.DPSS.POLC.No.S33/02-14-008/2020-2021 dated March 31, 2021 and RBI/2021-22/96 CO.DPSS.POLC.No.S-516/02-14-003/2021-22, (Circulars to be collectively referred as “Tokenisation Framework”), PayMate complies with Tokenisation Framework and the User at it’s sole discretion may initiate Tokenisation of the Credit Card and store the same digitally (i.e. Tokenised Card) in the Token Requestor Application for making payments through the Identified Device of the User only if the Credit Card is eligible for Tokenisation as per the policies of the Issuing Bank of the User’s credit card or otherwise misrepresent his identity, age or affiliation with any person or entity.

 

We use personal information for varied reasons: -

1. to provide and improve the services you request;
2. to initiate and complete the transaction and/or settlement as requested;
3. to authenticate your KYC documents;
4. to perform creditworthiness and other financial standing checks, evaluate applications, and compare information for accuracy and verification purposes;
5. to tailor and customize your experience at our PayMate platform;
6. to provide you with content that we think you might be interested in and to display content according to your preferences;
7. to resolve disputes; troubleshoot problems;
8. to promote a safe service;
9. to measure User interest in our services through monitoring, research and also analysis of the User behaviour on the Sites;
10. to inform you on online and offline offers, products, services, and updates via any modes of communication;
11. to detect and protect us against error, fraud and other criminal activity; and
12. to comply with the relevant laws and regulations and enforce the terms and Services.

When a User utilizes the PayMate platform or sends emails or other data, information or communication to PayMate or any of its accredited service providers or banks, the User agrees and understands that such information and transaction related data may be communicated through a third-party payment gateway controlled by a PayMate Associate through electronic records and to the acquirer or the banks. The User expressly consents that such personal information and transaction related data and/or data related to the payer/payee shall be shared to such parties in course of the services provided by us. The User consents to receive communications via electronic records from such PayMate Associate periodically. Upon registration with PayMate, a User agrees that he shall be contacted on his mobile or e mail address for authentication of a transaction or from time to time about updating his content to provide features which PayMate believes may benefit him or for the purpose of receiving promotional messages. A User's information shall remain with PayMate and PayMate Associates. PayMate does not sell or rent your personal information to anyone. The User hereby confirms that he has no objection to aforesaid use of his information.

 

PayMate may in course of rendering its services share SPDI of the User with third-party service providers, banks, acquirers and payment gateways that perform services and functions at our direction and on our behalf viz including but not limited to processing of the transactions, providing customer support or User behaviour analysis, KYC check etc. PayMate also use such information to perform statistical analyses of User behaviour and characteristics in order to measure interest in and use of the User.

Your express consent to this Privacy Policy, which you may withdraw at any time followed by your submission of such information represents your agreement to that transfer.

PayMate may also share a User's personal information with any statutory or legal authority as may be required or mandated by that authority. PayMate may disclose personal information when required, such as to respond to legal requirements, enforce PayMate policies or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations in good faith. Please note that we are not required to question or contest the validity of any search warrant, subpoena or other similar governmental request that we receive. If required by law to do so or if considered necessary to do so for proper management of credit or business risk, PayMate reserves the right to disclose any and all such User information, including default in any payments or misuse of the service, to any court of competent jurisdiction, quasi-judicial authority, law enforcement agency, relevant wing of the Central Government or State Government, User's employer, credit reference agency, financial institution or any company which is an affiliate or associate or parent or subsidiary of PayMate. PayMate shall not sell or rent a User's personal information to third parties for their marketing purposes without his explicit consent. PayMate shall comply with the DND regulations as framed and applicable from time to time.

PayMate will only disclose your information in accordance with this Privacy Policy. If there is a requirement to use it for any other purpose, the consent of the User will be obtained.

 

Our PayMate platform has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the SPDI we maintain about you is accurate and current. We are not responsible for protecting any SPDI that we share with a third-party based on an account connection that you have authorized.

The PayMate platform includes links to other platforms. Such platforms are governed by their respective privacy policies, which are beyond PayMate's control. Once a User leaves the PayMate/ PayMate Associate servers, use of any information provided by the User is governed by the privacy policy of the operator of the site which the User is visiting. That policy may differ from this PayMate policy. All information gathered on the PayMate platform is securely stored and access to such information is strictly limited based on need-to-know basis. In addition, details of a User's credit/ debit card number, PIN details for payment or for verification purposes, password and account information are encrypted by PayMate in accordance with the guidelines laid down by the PCI Standards. Further, PayMate does not store the CVV number of a User.

 

Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has or children have provided us with SPDI, please contact Us at support@paymate.co.in. If We become aware that We have collected SPDI from children under age 13 without verification of parental consent, We take steps to remove that information from Our servers.

 

Right to Review Your SPDI - You may review the SPDI provided by You and any SPDI found to be inaccurate or deficient will be corrected or amended by Us, as feasible. However, please note, that We will not be responsible for the authenticity of the SPDI provided by You.

Withdrawal of Your Consent - You may choose not to provide Your SPDI, at any time while availing the Services or otherwise, or withdraw Your consent provided to Us earlier, in writing to our email ID: support@paymate.co.in

However, in case the User chooses to not provide or later withdraws its consent, We may not be able to provide to the User some or all of the features and functionalities of Our Services. This may also affect Our ability to process Your SPDI and lead to the discontinuation of Our Services for which such SPDI was required to be used or was being used, at Our sole discretion.

Please note that these rights are limited in instances where We are legally required to retain Your SPDI to be compliant with the Applicable Laws.

 

You are aware that however as robust and effective as the security measures are, no security system is impenetrable. You hereby acknowledge that the User is aware of all security risks, including possible third-party interception of any of his transactions and statements of account on the internet and the content of his transactions or statements of account becoming known to third parties. The User agrees and undertakes that he shall not hold PayMate/ PayMate Associates liable therefore in any way. The use and storage of any information, including without limitation, the credit card number, PIN, password, account information, transaction activity, account balances and any other information available on the User's internet access device or computer or mobile phone is at his own risk and responsibility. The User furthermore acknowledges and accepts that PayMate may not encrypt all content or communications from and to their PayMate platform.

 

We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all our lists and newsletters, please visit unsubscribe

 

1. The User hereby agrees that the account information and copies of all documents submitted by a User are and shall remain the sole and exclusive property of PayMate, and PayMate shall not be obliged to return the same to him upon his request.
2. Any unauthorized access to the PayMate web-site is a breach of these terms and a violation of the law.
3. A User agrees not to access PayMate web-sites by any means other than through the interface that is provided by PayMate for use in accessing the same.
4. Any content that maybe restricted or banned by a government order, will be withdrawn during the pendency of that order.
5. PayMate is the sole and absolute owner of all and whatsoever intellectual property rights in the trade mark "PayMate" and the design in respect thereof.
6. PayMate will be entitled to take any legal action against any person invading and/or encroaching upon the said rights.

 

We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of PayMate may not work properly or at all. PayMate uses third party tools, who may collect anonymous information about your visits to PayMate using cookies, and interaction with PayMate products and services. We do not control the use of cookies by third parties. The third party service providers have their own privacy policies addressing how they use such information. Such third parties may also use information about your visits to PayMate products and services and other web sites to target advertisements for PayMate's products and services. No Personal Information is collected or used in this process. These third parties do not know or have access to the name, phone number, address, email address, or any Personal Information about PayMate's Users. PayMate Users can opt-out of sharing this information with third parties by deactivating cookies, the process of which varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser.

 

If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication. Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the Website or any intellectual property of any User should be immediately informed to the Grievance cum Nodal Officer at the co-ordinates mentioned below in writing or a telephonic conversation:

Grievance officer
Ms. Manjiri Deuskar
PayMate India Limited
Address:
111, A-wing, Sundervilla,
S.V. Road, Santacruz (West)
Mumbai - 400054
Ph: +918657419140
E-mail: manjiri@paymate.co.in

This Policy does not apply to the practices of companies that PayMate does not own or control, or to people that PayMate does not employ or manage.

Last Updated on: 08 December, 2023