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A leading Indian domestic airline streamlines its payment collections
About Airline
PayMate enabled the airline with a single sign-on integration with its existing system of ticket booking engine (TBE). Through this integration, the OTA’s were able to log in, purchase their flight ticket inventory and pay for it using their bank issued commercial credit cards.
Customer since
2019
Industry
Airline
Monthly TPV
USD 24,00,000 to USD 36,00,000
No of Transactions collected
930 – 1000 / per month

Problem statement

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Airline did not have a unified platform for payment collections from their Online Travel agents (OTAs). Prior to adopting PayMate, the airline used a platform for OTA’s to block their flight ticket inventory and then another to create and send collection payment links.
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The airline’s travel agents did not have an option to choose a particular bank issued card on the basis of offers and incentives at any given point of time

Solution

PayMate offered its platform that would enable Airline in the following steps:
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PayMate enabled the airline with a single sign-on integration with its existing system of ticket booking engine (TBE). Through this integration, the OTA’s were able to log in, purchase their flight ticket inventory and pay for it using their bank issued commercial credit cards.
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PayMate enabled all travel agents to add their multiple bank-issued commercial credit cards on the above mentioned integrated ticket booking engine.
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PayMate enabled the airline with a single sign-on integration with its existing system of ticket booking engine (TBE). Through this integration, the OTA’s were able to log in, purchase their flight ticket inventory and pay for it using their bank issued commercial credit cards.
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PayMate enabled all travel agents to add their multiple bank-issued commercial credit cards on the above mentioned integrated ticket booking engine.

Outcome

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This made the overall user journey and experience for the OTAs streamlined and easy as they no longer needed to sign into multiple portals.
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This helped them to view all card options along with their respective offers and incentives and make payments towards the purchased flight inventory.

Result: PayMate created more avenues for Airline to use their corporate credit cards

Customer Feedback



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One window for the airline to sell their flight ticket inventory and also collect payments.
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PayMate Integration on the airline’s existing systems
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The PayMate integration and enablement helped Airline reconcile all its collections in an efficient manner with detailed reports and Management Information System (MIS).